Right now some offers with Airtel on STD rates announced.,at bangalore...It directs the customer to top up with 77INR to get rate cutter for 50p A to A, 60P Other mobiles...
One fine day of 27 th oct,I recevied a SMS for 77 offer with 77INR talk time & 1 year validity...stated that I will be benefitted with Rs10 immediately & offer + 67 RS bal.,after 36 hrs of recharge....
I recharged on the same day for 77Rs....and benefited with 10Rs + rate cutter offer...
I was waiting for my balance amount to be credited....
After 2 days[29th oct] i called customer care people.,notified them as i didnt receive the benefit....finally they registered my complaint....and promised me that i wil get my money back by 3rd Nov....
By 5th Nov, still I didn't recevied any call from them or any benefits so for....
So decided to call the customer care people.....
They replied me that my complaint was registered...but they didn't have any notification in their system as...such the offer msg I received....
Now my temper level seemed little increased....[I have 2 more such experiences happened with them bfr..so i dont want to leave them too...]
I asked the guy...what will he do if i take the issue with consumer court?...he stopped talking with me and gave the connection call to his superior....
Now,the superior advised me to contact the nearby AIRTEL CUSTOMER CARE CENTRE to gain the benefit...and the call ended there...
By 6th Nov, Me & My hubby was standing before the AIRTEL CUSTOMER CARE CENTRE....they received us...as soon as i said the problem...they said it is not applicable with me..
....>they gave call to another superior...he made a big argument on the issue...asked the centre people to check my msg received on the particular day...
....>now he said he cannot do any more with the issue and disconnected..
....>we asked the centre people that.,"so now nothing can be done with you,as per now we came only with the instruction directed by AIRTEL service people...now its our decision we are going for court.,is that OK with you"
....>Now we could realize a little shock from him.,again he called some other...
The other guy in the call promised us that,he will call back on the issue by 9th of NOV..also he cannot send any SMS stating as 'AIRTEL wil get back in the issue by 9th Nov'
....>We asked him back.,"how can we trust you...",
He replied us,' You have to trust....'..
But we asked for proof to show in future.,he cannot answer more on the issue..he gave us the connection to his superior..
....>Now its a lady.,
The lady answering us.,"We cannot do with the issue...all those are done by marketing people and we are not responsible.....we have many departments...."
something same as before the arguement was continuing....
...........the temper level for us went bad...
Again we remarked the lady stating.,
1. For 67 Rs, AIRTEL makes us to plead.,that too..with a customer with proof.,
now if something have to be done with the issue..so we will meet in consumer court...
2. We are conversing not in our private place but AIRTEL CUSTOMER CARE CENTERE only..so lot more your customers are watching us...
3.You have many departments only to serve a customer.,not to loot them..and make their time to get worried...
4.Now you assume some breakages in the centre may happen by us.,when you people ask for the reasonable reply and money back..we ask you to solve the issue with court only...as same as u did for us...
Now the lady got intimdated.,
she promised us by giving back money in 1hr time...she gave the complaint num to call her back.,
the call was transfered to AIRTEL CUSTOMER CARE CENTERE people....
next 3 mins..I got the money back..with SMS stating..my money was updated..
next few more SMS's saying thank you everything...
AIRTEL states itself as 2345 crore INR company....
Now,67Rs with 1 customer.,
Assume if 67Rs with some 10000 customers?????????????????!!!!!!!!!!!!!!!!
:(:(:(:(:(:(:(:(:(
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